ampera Platform Privacy Notice

This page describes what we collect when you use ampera and how we keep that data protected. We operate across multiple jurisdictions, and our data handling reflects the legal requirements of each region where our services are available. Your privacy is central to how we design our platform.

We collect information to verify your identity, process your payments, settle your wagers, and communicate with you about your account. We also collect technical data to keep our platform secure and functioning. This notice explains what we collect, how we use it, who we share it with, and what rights you have over your data.

If you have questions about our privacy practices, contact us through the help section in your ampera account dashboard or via the contact details at the end of this notice.

What We Collect on ampera

We collect several categories of information when you use ampera. Understanding what we gather helps you make informed decisions about your account.

Identity and account information

When you register on ampera, we collect your name, email address, date of birth, and phone number. We also collect your residential address and national ID number or passport details during account verification. This information is required by law to confirm your identity and prevent fraud.

Payment information

We collect payment details when you deposit or withdraw funds on ampera. If you use DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive confirmation of your transaction from those payment providers. If you use bank transfers via mobile banking, local payment, online payment, or e-wallet, we collect your account holder name and the last four digits of your account number. We do not store full bank account numbers or card details on our servers.

Betting and account activity

We record every wager you place on ampera, including the market, stake amount, odds, and outcome. We track your account balance, deposit history, withdrawal requests, and login activity. This data helps us detect unusual account behaviour and comply with anti-money-laundering regulations.

Technical and device information

We collect your IP address, browser type, operating system, and device identifiers when you access ampera. We use cookies and similar tracking technologies to remember your preferences and keep you logged in. We also collect information about how you navigate our platform—which pages you visit, how long you stay, and which features you use.

Data security: We encrypt your data in transit and at rest. Our servers may sit outside your jurisdiction, but we apply the same security standards regardless of location.

How We Use Your Data and Your Rights

Our use of your information

We use your data for the following purposes:

Account verification: We verify your identity to comply with know-your-customer (KYC) regulations and prevent fraud.
Payment processing: We use your payment details to process deposits and withdrawals. We share this information with payment providers and banks as needed to complete transactions.
Wager settlement: We record your bets and outcomes to settle your account accurately and resolve disputes.
Legal compliance: We retain your data to comply with anti-money-laundering laws, tax regulations, and other legal obligations in jurisdictions where we operate.
Platform security: We use technical data to detect fraud, prevent unauthorized access, and maintain the security of our systems.
Customer support: We use your contact information to respond to your inquiries and provide account assistance.

Third-party processors

We share your data with third parties only when necessary to provide our services. Payment processors like DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet receive transaction information. Banks receive details needed to process virtual-account transfers. Our hosting providers store your data on secure servers. We do not sell your data to advertisers or marketing companies.

Your rights on ampera

You have the right to access, correct, or delete your personal data, subject to legal requirements. You can request a copy of the data we hold about you. You can update your account information directly through your ampera dashboard. If you want to delete your account, contact our support team; we will remove your data after any legal retention periods expire.

Note: We may retain your data longer than your account remains active if required by law. For example, anti-money-laundering regulations may require us to keep transaction records for several years.

Cookies and tracking

We use cookies to keep you logged into ampera and to remember your preferences. We also use analytics cookies to understand how users interact with our platform. You can disable cookies in your browser settings, but this may affect your ability to use ampera fully. We do not use cookies to track you across other websites.

Jurisdiction and data transfers

Our services are available only where local law permits. We do not offer ampera in jurisdictions where online wagering is prohibited. Your data may be transferred to and stored in countries outside your jurisdiction. We apply consistent security standards regardless of where your data is stored. By using ampera, you consent to this data transfer.

Contact us about privacy

If you have questions about our privacy practices, want to exercise your data rights, or believe we have mishandled your information, contact us through your ampera account dashboard. You can also reach our support team via email or the contact form on our platform. We will respond to privacy inquiries within standard processing windows.

This privacy notice applies to all users of ampera, regardless of location. We may update this notice from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or through a notice on our platform.